Report a Problem in Aldershot: Who to Contact and Where
Potholes, fly-tipping, noise or a broken street light: here is who handles each in Aldershot.
Report potholes and street light faults to Hampshire County Council, and fly-tipping, dog fouling, abandoned vehicles and noise to Rushmoor Borough Council (01252 398 399 or Love Rushmoor). Call 101 for non-emergency crime and 999 in an emergency.
Quick guide: who to contact
In Aldershot, responsibility is split between three organisations. Rushmoor Borough Council looks after street cleaning, fly-tipping, dog fouling and noise. Hampshire County Council looks after roads and street lights. Hampshire and Isle of Wight Constabulary deals with crime.
Potholes and road surface damage: Hampshire County Council
Hampshire County Council is the highway authority. Report a pothole through its report a problem tool. You will need the location, and you can check whether someone has already reported it. The council says reports are logged, inspected and prioritised on safety criteria.
Faulty street lights: Hampshire County Council
Street lights are Hampshire County Council's responsibility, but faults are reported to its contractor, Enerveo, through the report a faulty street light page. Have the road name, town and light number ready.
Fly-tipping: Rushmoor Borough Council
Report fly-tipping on the Love Rushmoor site or through the Love Clean Streets mobile app. Rushmoor's fly-tipping page says it will visit the location, check for evidence of where the waste came from and arrange removal, and fly-tipping is an offence that carries a severe fine.
Dog fouling, litter, graffiti and more: Rushmoor
The council's report a problem page lists these through Love Rushmoor:
- Dog fouling
- Litter and broken glass
- Graffiti (offensive graffiti on council property is removed within 24 hours where possible)
- Fly-posting
- Leaf build-up
- Full or damaged bins
Needles and syringes, bus shelters, benches and street signs go to the customer services team on 01252 398 399.
Abandoned vehicles
Rushmoor handles abandoned vehicles through customer services, not the online form. The council inspects the vehicle and tries to contact the registered keeper before removal. An untaxed vehicle should be reported to the DVLA via GOV.UK.
Noise
Rushmoor's noise and air pollution page has advice on what you can do about noise nuisance and how to report a statutory noise nuisance. You can also call 01252 398 399 or use the council's online contact form.
Crime: non-emergency police on 101
For crime that is not an emergency, call 101 or report online through the Hampshire and Isle of Wight Constabulary's report a crime page. If you have a hearing or speech impairment, use the textphone service on 18001 101. Call 999 if a crime is in progress or someone is in danger. To report anonymously, Crimestoppers is on 0800 555 111.
Rushmoor contact details
- Phone: 01252 398 399
- Email: customerservices@rushmoor.gov.uk
- Council offices: Farnborough Road, Farnborough, GU14 7JU
Checked 5 October 2026. Details change, so follow the official links above before you travel.
| Problem | Report to | How |
|---|---|---|
| Pothole | Hampshire County Council | Online highways report tool |
| Faulty street light | Hampshire County Council (contractor Enerveo) | Online street light fault form |
| Fly-tipping | Rushmoor Borough Council | Love Rushmoor / Love Clean Streets app |
| Dog fouling | Rushmoor Borough Council | Love Rushmoor |
| Abandoned vehicle | Rushmoor Borough Council | Customer services, 01252 398 399 |
| Noise nuisance | Rushmoor Borough Council | Rushmoor noise page / 01252 398 399 |
| Non-emergency crime | Hampshire and IOW Constabulary | 101 or online |
Frequently asked questions
- Who do I report a pothole in Aldershot to?
- Hampshire County Council, using its online report a pothole tool. You need the location of the pothole.
- How do I report a broken street light?
- Through Hampshire County Council's report a faulty street light page, which passes faults to its contractor Enerveo. Have the road name, town and light number ready.
- How do I report fly-tipping in Aldershot?
- Use the Love Rushmoor website or the Love Clean Streets app, or call Rushmoor on 01252 398 399.
- Who deals with abandoned vehicles?
- Rushmoor Borough Council, through its customer services team. Untaxed vehicles can be reported to the DVLA through GOV.UK.
- What number is non-emergency police?
- 101. Use 999 only for emergencies, such as a crime in progress or a danger to life.
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